Frequently Asked Questions
From lettings to portfolio management, transparency and support are at the heart of what we do. Here are answers to the questions we’re most often asked.
For Landlords
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What areas do you cover?
We manage properties across Cambridge and the surrounding areas, combining local knowledge with professional expertise.
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How do you find and screen tenants?
We use a thorough referencing process, including credit checks, income verification, and landlord references, to secure reliable tenants who will care for your property.
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How do you handle rent arrears?
We act quickly and professionally, keeping you fully informed at each stage. For added reassurance, we also offer rent guarantee options.
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Can I use your services if I already have tenants in place?
Yes. We can take over the management of your property seamlessly, ensuring continuity for you and your tenants.
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How often will I receive updates on my property?
As standard, you’ll receive clear financial reports every month and a full annual statement. You can also request more frequent updates if needed.
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What’s included in your management service?
Our service covers all aspects of letting and management, including tenant sourcing, referencing, agreements, rent collection, maintenance coordination, inspections, compliance, and ongoing tenant communication. It’s designed to give you complete peace of mind.
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Portfolio & Financial Management
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Do you manage portfolios of multiple properties?
Yes. Whether you own a handful of properties or a larger portfolio, we provide consistent, reliable management across all of them — saving you time and maximising long-term value.
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How do you handle financial management?
We believe in complete transparency. You’ll receive detailed monthly income and expenditure reports, plus annual statements for tax purposes. Everything is presented clearly so you can see exactly how your properties are performing.
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Can you tailor reporting for larger portfolios?
Yes. We work with portfolio landlords and investors to provide tailored reporting, performance insights, and support with long-term planning.
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For Tenants
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How do I report a maintenance issue?
You’ll have access to our online portal, where you can log maintenance issues, upload photos, and track progress in real time.
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When is rent due, and how do I pay?
Rent is due monthly on the date your tenancy begins. Full payment details will be provided when you sign your tenancy agreement, and payments are made by secure bank transfer.
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Can I have pets in the property?
We’ll always consider pet requests, but approval depends on the property and landlord.
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What happens to my deposit?
Your deposit is paid securely by bank transfer and protected in line with government regulations through a recognised tenancy deposit scheme.
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What can I expect as a tenant with Tovo Property?
Clear communication, quick resolution of maintenance issues, and a professional, approachable service throughout your tenancy.
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