Frequently Asked Questions
From lettings to portfolio management, transparency and support are at the heart of what we do. Here are answers to the questions we’re most often asked.
For Landlords
What areas do you cover?
We manage properties across Cambridge and the surrounding areas, combining local knowledge with professional expertise.
How do you find and screen tenants?
We use a thorough referencing process, including credit checks, income verification, and landlord references, to secure reliable tenants who will care for your property.
How do you handle rent arrears?
We act quickly and professionally, keeping you fully informed at each stage. For added reassurance, we also offer rent guarantee options.
Can I use your services if I already have tenants in place?
Yes. We can take over the management of your property seamlessly, ensuring continuity for you and your tenants.
How often will I receive updates on my property?
As standard, you’ll receive clear financial reports every month and a full annual statement. You can also request more frequent updates if needed.
What’s included in your management service?
Our full management service takes care of everything from finding tenants and collecting rent to maintenance, inspections and ongoing support — giving you complete peace of mind. You can view full details of our services and charges in our Landlord Fees Schedule.
How is my rent and other client money protected?
Client money is held separately from Tovo Property's business funds in a designated client account. Tovo Property is a member of Propertymark's Client Money Protection scheme. You can view our Client Money Protection certificate and Client Money Handling Procedure using the links at the bottom of this website.
Portfolio & Financial Management
Do you manage portfolios of multiple properties?
Yes. Whether you own a handful of properties or a larger portfolio, we provide consistent, reliable management across all of them — saving you time and maximising long-term value.
How do you handle financial management?
We believe in complete transparency. You’ll receive detailed monthly income and expenditure reports, plus annual statements for tax purposes. Everything is presented clearly so you can see exactly how your properties are performing.
Can you tailor reporting for larger portfolios?
Yes. We work with portfolio landlords and investors to provide tailored reporting, performance insights, and support with long-term planning.
For Tenants
How do I report a maintenance issue?
You’ll have access to our online portal, where you can log maintenance issues, upload photos, and track progress in real time.
When is rent due, and how do I pay?
Rent is due monthly on the date your tenancy begins. Full payment details will be provided when you sign your tenancy agreement, and payments are made by secure bank transfer.
Can I have pets in the property?
If you'd like to keep a pet, please contact us with the details of your request. Pet requests will be considered in accordance with the tenancy agreement and current legislation, taking into account the individual property and circumstances.
What happens to my deposit?
Your tenancy deposit is protected with the Tenancy Deposit Scheme (TDS) using its custodial scheme, in accordance with the relevant deposit protection requirements. You'll receive the required information confirming how your deposit is protected.
What can I expect as a tenant with Tovo Property?
Clear communication, quick resolution of maintenance issues, and a professional, approachable service throughout your tenancy.